Motioncare Company Limited Warranty

Motioncare Company is dedicated to providing reliable, high-quality products. Please review the following limited warranty and contact your local authorized Distributor (or Motioncare Company for direct purchases) if you have any questions or concerns.

1. Warranty Coverage: Motioncare Company guarantees that our products will be free from defects in material and workmanship for the specified warranty periods. This warranty is effective from the original invoice date and applies to the original purchaser named on the invoice. Motioncare Company at its sole discretion will repair, replace or refund any defective component in accordance with this limited warranty.  

2. Warranty Claim Eligibility: To be eligible for a warranty claim, the following conditions must be met:

• The defect is a result of materials and/or manufacturing.

• The product has only been used and stored indoors for its intended purpose, following all safety, usage, care, and maintenance guidelines.

• The defect is not due to improper use, which includes wearing incorrect clothing or accessories (belts, studs, buckles, jewellry or shoes), improper storage, handling, maintenance, unauthorized repairs, normal wear and tear, cosmetic damage (such as scratches, tears, cuts, burns, stains, indents), imperfections within design or wood specifications that do not materially affect functionality, damage caused by acts of God, accidents, abuse, misuse, negligence, lack of normal maintenance, abnormal service or handling that differs from the specified equipment requirements, improper installation, improper operation, alteration or modification of the product, or use of chemicals, abrasives, alcohol, industrial soaps, skin lotions, sand, dirt, mud, or salt.

• Home Series equipment is not covered for any commercial use under this warranty.

• Ex-display equipment or equipment sold as discounted showroom displays are sold ‘as-is’ and are not covered under this warranty.

3. Length of Limited Warranty:

• Wood frame: two (2) years.

• Springs and mechanical components: one (1) year.

• Upholstery, ropes, straps, pulleys: ninety (90) days.

For extended warranty options, please contact your local Distributor (or Motioncare Company in the case of direct purchases.)

4. Claim Procedure: To file a claim under this Limited Warranty, the original purchaser should contact the original place of purchase (local authorized Distributor or Motioncare Company for direct purchases) by email. Please ensure you attach a copy of the original invoice with your name on it. Include clear photos and/or videos showing the damaged component(s) and a full view of the equipment. This will enable an effective investigation of the defect and determine if the component can be repaired or replaced.

5. Limitation of Liability: Motioncare Company shall not be held liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from the use or misuse of our products. This includes, but is not limited to, personal injury, property damage, loss of profits, or any other losses resulting from the use, inability to use, or reliance on our products.

6. Disclaimer: Please be aware that by using the product, you acknowledge and accept the terms and conditions outlined in this warranty. Your use of the product signifies your agreement to release Motioncare Company (and its local Distributor) from any liability for damages, injuries, or losses that may occur during or as a result of using the product.

We’re here to help, so if you have any further questions or require assistance, please do not hesitate to contact us.

Accuracy of Information Disclaimer 

While every effort has been made to ensure the accuracy and reliability of the information provided, we cannot guarantee that all details are entirely error-free or up to date. The content presented is for general informational purposes only and should not be relied upon as the sole source of information.

We strive to provide accurate and current information, but product specifications, features, and other details may change over time. Therefore, it is recommended to verify any critical information or seek updated guidance from your authorized Distributor (or Motioncare Company, in the case of a direct purchase.)

We disclaim any liability for damages, losses, or inconvenience that may arise from reliance on the information contained in this manual. Users are encouraged to exercise their judgment, consult additional resources, and seek professional advice when necessary.

Please note that this accuracy of information disclaimer applies to the entire website, including all sections, instructions, and descriptions.

If you have any concerns or discover any inaccuracies, please contact us to report and rectify the issue promptly.

© 2023 Motioncare Company All rights reserved.

Updated: 2023/06/29


152-14, Hwanggeum-ro 23beon-gil,

Yangcheon-eup, Gimpo-si, Gyeonggi-do,

Republic of Korea 10048

Business Number: 735-86-01583

Email: info@motioncaregrobal.com


152-14, Hwanggeum-ro 23beon-gil,

Yangcheon-eup, Gimpo-si, Gyeonggi-do,

Republic of Korea 10048

Business Number: 735-86-01583

Email: info@motioncareglobal.com